Refund policy

Due to the nature of our handcrafted skincare products, all sales are final. We are committed to maintaining the highest standards of quality, safety, and cleanliness, which means we cannot accept returns or offer refunds on opened or used items.

That said, your satisfaction matters deeply to us. If your order arrives damaged, defective, or incorrect in any way, please contact us within 7 days of delivery at team@idaleespa.com, and we will do everything we can to make it right.

To help us resolve the issue quickly, please include:

- Your order number

- A description of the issue

- Photos of the product and packaging (if applicable)

We review each concern with care and may offer a replacement or store credit, depending on the situation.

Thank you for supporting a small, woman-owned business focused on natural wellness and clean, effective products.